These are the basic standards we follow on every ride.
Rider care
- Every rider is treated with patience, dignity and respect.
- Drivers help riders to and from the vehicle and, when requested, into the building.
- Seat belts and wheelchair securement are used on every trip.
Drivers
- Drivers pass background checks and keep a clean driving record.
- Drivers are trained in CPR, first aid and safe passenger assistance.
- Drivers are courteous, professional and identifiable.
Vehicles
- Vehicles are cleaned and inspected regularly.
- Wheelchair and stretcher vehicles carry the right equipment for safe transport.
Communication
- We confirm ride details before every trip.
- We keep riders, families and facilities informed about pickup and drop-off.
Privacy
- Rider information is kept private and used only to provide the ride. See our Privacy Policy.
Non-emergency service
- We do not provide emergency or medical care. In an emergency, call 911.
Questions or feedback
We want to hear from you. Call (858) 927-0010 or email iammedicaltransportation@gmail.com.