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Questions families ask us.
Can’t find your answer? Call (858) 927-0010 and a real person will help.
What is non-emergency medical transportation?
It’s a ride to medical care for people who can’t drive or use regular transportation safely but don’t need an ambulance. We provide ambulatory, wheelchair and stretcher rides.
Who do you serve?
Seniors and adults with limited mobility, whether they live at home, in assisted living, in a nursing home or are leaving the hospital.
How far in advance should I book?
We recommend at least 48 hours ahead. For same-day needs, call us and we’ll do our best to help.
How much does a ride cost?
Price depends on distance, the type of ride and any waiting time. We always give you a free, clear quote before you book, with no hidden fees.
How do I pay? Do you take insurance?
Call us and we’ll explain the payment options available for your trip.
Can a family member or caregiver ride along?
Yes. One companion can usually ride along. Please tell us when you book so we can plan seating.
Do you help riders inside buildings?
Yes. We offer door-to-door help and, when needed, room-to-room help, from the rider’s room to the check-in desk or exam room.
Will you wait during the appointment?
We can wait or come back when the appointment ends. Let us know your preference when you book.
Do I need my own wheelchair?
No. If the rider doesn’t have one, tell us and we can bring one.
What areas do you serve?
We serve communities across California. Call us with your pickup and destination and we’ll confirm right away.
Are you an ambulance or emergency service?
No. We do not provide emergency or medical care. In an emergency, always call 911.
What are your hours?
Our office is open Mon–Fri, 9:00 AM – 6:00 PM. Call (858) 927-0010 or request a quote online any time and we’ll get back to you.
Need a ride? We’re one call away.
Talk to a real person 9 AM – 6 PM, or request a free quote and we’ll call you back.